Frequently Asked Questions
Get answers about FAQ of custom packaging included samples, costs, file formats & production timelines. Expert FAQ covering boxes, bags, printing options, and global shipping. Free sample policy included!
About Samples
Q1: Do samples ship to approve before larger orders?
A: No problems! We’re glad to produce custom samples based on your artwork and all info we confirmed. And ship to you to approve before mass orders. It will cost about $50 for DHL.
Q3: Do you provide free customized samples?
A: Yes! It’s appreciated to offer several custom samples with digital printing for Free to support and save the time. The sizes, materials and handmade are correct to check the function. But there are color difference and extra costs if with special finishing like hot foil or need to ship to you.
Q3: To save time/money, can we skip samples and go straight to mass production?
A: Doable if for emergency. But it’s advised against skipping samples. Samples confirm material quality, color accuracy, construction, and final finish. Proceeding without a sample approval significantly increases the risk of costly errors in mass production.
Q4: Is the sample cost able to refund?
A: No problems. Glad to refund the sample costs even usually no profit on samples. It’s appreciated to refund the sample costs as mass order placed.
Q5: How long for samples production and shipping?
A: Doable if for emergency. But it’s advised against skipping samples. Samples confirm material quality, color accuracy, construction, and final finish. Proceeding without a sample approval significantly increases the risk of costly errors in mass production.
Q6: What happens if I'm not satisfied with the sample received?
A: If the sample does not meet the agreed specifications, we will revise it free of charge – correcting design, color, or construction issues. We’ll remake new samples quickly. Satisfaction with the approved sample is key before mass production.
About Production
Q1: What are your core products?
A: Paper Boxes including custom folding boxes for apparel, rigid boxes for cosmetics, drawer boxes for shoes, customized magnetic boxes for wigs, and corrugated mailer boxes for shipping. We also offer custom wholesale paper gift bags.
Q2: What are the production and delivery timelines?
Paper Bags: Standard production 10-15 days. Handmade Boxes: Standard production 15-20 days.
Corrugated / Card Boxes: Standard production 10-15 days.
Standard shipping takes 3-5 business days by DHL. About 30 days if by sea / trains.
Q3: What is your factory's production capacity?
A: Our facilities support high-volume runs with monthly capacity exceeding 1,000,000pcs paper bags, 500,000pcs rigid boxes, 2,000,000 units for corrugated, 5,000,000 units for folding cartons and 10,000,000 units for greeting cards. Scalability is managed through dedicated automatic production lines
Q4: Are foil stamping or embossing / debossing and Spot UV available?
A: All are workable, included the hot foil stamping (gold, silver, holographic), deboss/emboss effects, and spot UV. This enhances your packaging’s visual impact.
Q5: What finishing options and accessories can I choose from?
A: Options include: spot UV, matte/gloss coating, foil stamping (gold/silver/colors), embossing/debossing, custom die-cutting, window patching, handles, ribbons, eco-friendly tapes. Request our finishing guide for details.
Q6:What are the difference between matte and gloss lamination / varnishing / Hot stamping?
A: Matte provides a sophisticated, non-reflective look. Gloss creates vibrant shine and offers slightly enhanced scuff resistance.
Q7: Which foil stamping colors are available?
A: Standard colors include metallic foils (gold, silver, copper, rose gold) and a wide palette of vibrant pantone-matched foils. Request the physical foil swatch book, digital color chart for selection and more pictures of real samples.
Q8: Can you print inside of the boxes and bags?
A: Yes. Inside printing is available for all products. Note:This incurs additional costs due to double printing
Q9:What are the most popular box finishing techniques?
A: Matte lamination (elegant feel), Gloss lamination (vibrant shine), Spot UV (textured accents), Foil Stamping (luxe metallic elements), Embossing (raised logos/text), and custom die-cutting for unique shapes/windows.
Q10: What are the common or maximum printing area on my boxes and bags?
A: This depends on the box style. Our templates clearly show the safe printing area for each style.
Q11:Can you print both CMYK and Pantone (PMS) colors?
A: Yes. PMS colors are easily matched when Pantone numbers are provided in your design file.
Q12: What are the common shipping methods? How to save the shipping costs?
A: Air shipping included DHL,FedEx, UPS. And door to door with tax by sea or train. Save shipping costs by choosing lighter materials, designing foldable/flat-pack boxes, consolidating shipments, selecting ground shipping, or maximizing pallet efficiency, and starting earlier.
More FAQ of custom packaging
Q1: Can you explain CMYK versus Pantone color systems?
A:CMYK (Cyan, Magenta, Yellow, Black) blends 4 standard inks. Pantone uses premixed inks to ensure precise color matching, particularly for specific brand logo colors.
Q2: Are there any additional costs for complex colors / artworks?
A: Usually same costs if all colors are printed in CMYK. But with extra costs if CMYK puls pantone colors.
Q3: What are the minimum order quantity (MOQ) for custom boxes and bags?
A: No MOQ to support. Higher quantities yield better unit pricing. 500 units are recommended for cost efficiency due to base setup fees (≈$100 regardless of 10 or 500 units).
Q4: How is shipping cost calculated?
A: Based on package weight, carton dimensions, destination, and shipping method.
Q5: What tips to store the paper bags and boxes?
A: Store them in a cool, dry place away from direct sunlight and moisture.
Q6: What is the optimal file format for submitting my logo/design?
A: Vector files are essential (AI/EPS with outlined fonts and embedded images). For complex elements: layered hi-res (300dpi+) PSD or PDF/X-1a files. Include all linked assets/fonts.
About Quality
Q1: What if my boxes are damaged during shipping?
A: Contact us immediately and share some photos and videos about the damage. We will call the shipping company to file a claim and propose compensation plans within 8 hours.
Q2: Are the materials recyclable and environmentally friendly?
A: Of course! All paper/cardboard is widely recyclable. Our processes comply with municipal recycling standards.
Q3: How to resolve quality issues with my delivered order?
A: Contact support within 24 hours of delivery. Provide photos, batch numbers, and defect details. We will investigate promptly and offer replacements, discounts, or refunds per our policy.
Q4: What happens if my order is delayed and I miss a promotion date?
A: Solutions include: partial air shipping (DHL), reprints, discounts, or refunds. We prioritize urgent cases.
Q5: How to prevent scratches during production and shipping?
A: Each paper boxes are packed individually in a poly bag and shipped in sturdy strong outer cartons. Corrugated boxes are palletized and stretch-wrapped. Special scratch-resistant coatings (like soft-touch) are great helpful.
Q6: How to test and compare material thicknesses?
A: Folding cartons: Measured in points/pt or GSM (e.g., 18pt, 24pt, 300gsm). Corrugated: Measured by ECT (Edge Crush Test) rating or flute type/burst strength (e.g., B-Flute, 200# ECT). Consult our material spec sheets. The thickness betweet samples and mass production much be same!
Q7: What standard quality inspections are performed during production?
A: Standard checks: pre-production proofs, material verification, color matching (spectrometers), print registration, glue tests, dimension checks, and AQL-based final inspections.
Q8: How many days quality guaranteed? What to do if we're not happy for the quality?
A: 60-day quality guarantee. Unacceptable quality? We will promptly remake or provide a suitable resolution if the quality is not good enough.
More Service
Q1: Do you have warehousing and shipping services?
A: Yes! APP not only manufactures custom packaging but also ships orders directly. We also offer storage/consolidation services to reduce shipping costs.
Q2: How to cancel my order after payment?
A: Contact us immediately if you need to cancel. No extra costs if the materials have not been sourced.
Q3: Where to find the tracking number?
A: The tracking number would be shared by an email and a link to track the parcels once it leaves.
Q4: Do you offer special prices and discounts for large orders?
A: Of course. Better prices and discounts are available for larger quantity. Please contact us directly for more info with the details of your projects and requirements.
Q5: What if my boxes are damaged during shipping?
A: Contact us immediately and Share some photos and videos about the damage. We will call the shipping company and propose compensation plans wtihin 8 hours.
Q6: What's the easiest way for my small startup to customize boxes?
A: Share your logo/text/colors. We provide basic design help for low volumes. Choose stock sizes to save costs. Then start mass production without samples first but keep you posted for each step. But Sampling is still advised before mass production
Q7: Are mold fees charged for custom bags and boxes?
A: Yes There are some mold costs about die cutting, stamping and emboss/deboss. Gald to save the die cutting costs if choose sizes from our standard size list.
Q8: What payment methods are available?
A: Credit Cards (Visa/Mastercard/Amex), Bank Transfer (TT), PayPal, Alibaba Trade Assurance. TT is the most popular one.
Q9: Do you offer any discounts? How to apply the better price?
A: Contact sales directly. Tiered pricing available for larger quantities or long-term agreements.
Q10: Can you store my boxes and ship them with my other goods?
A: Yes! We offer consolidated warehousing and can co-ship items from other vendors to reduce costs.
Q11: Are the boxes and bags suitable for reuse?
A: Yes, our shipping boxes are able to reuse and recycling. It’s advised against using them again to ship products.
Q12: What are the process for buying custom boxes on Allenboxes.com?
A: Send an email first and confirm all details included costs later. Then arrange the payment to start and review the quality after deliveried.